Marketing BS: Tony Hsieh, Zappos, and Customer Service

Good morning everyone, 

I hope you managed to (somehow) connect with family and friends during the unconventional Thanksgiving week. 

In this week’s podcasts, I speak with Lindsay Pederson, the owner and chief strategist of Ironclad Brand Strategy. 

—Edward

Tony Hsieh, Zappos, and customer service

On November 27, Tony Hsieh — the former CEO of Zappos — died …