Marketing BS: Tony Hsieh, Zappos, and Customer Service
Good morning everyone,
I hope you managed to (somehow) connect with family and friends during the unconventional Thanksgiving week.
In this week’s podcasts, I speak with Lindsay Pederson, the owner and chief strategist of Ironclad Brand Strategy.
Tony Hsieh, Zappos, and customer service
On November 27, Tony Hsieh — the former CEO of Zappos — died …