Marketing BS with Edward Nevraumont

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Marketing BS: Tony Hsieh, Zappos, and Customer Service

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Marketing BS: Tony Hsieh, Zappos, and Customer Service

Edward Nevraumont
Dec 7, 2020
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Share this post

Marketing BS: Tony Hsieh, Zappos, and Customer Service

marketingbs.substack.com

Good morning everyone, 

I hope you managed to (somehow) connect with family and friends during the unconventional Thanksgiving week. 

In this week’s podcasts, I speak with Lindsay Pederson, the owner and chief strategist of Ironclad Brand Strategy. 

—Edward

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Tony Hsieh, Zappos, and customer service

On November 27, Tony Hsieh — the former CEO of Zappos — died …

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