The Last Shall be First

May 18, 2023

∙ Paid

I have mentioned this customer service-AI experiment by Erik Brynjolfsson, Danielle Li & Lindsey R. Raymond before but it is worth revisiting to further explore the implications. The abstract:

We stud…

Keep reading with a 7-day free trial

Subscribe to Marketing BS with Edward Nevraumont to keep reading this post and get 7 days of free access to the full post archives.